Alivox Puts Accent On Success

Edinburgh, UK, Sept 11, 2008

Revolutionary call centre software can identify virtually any accent or language in just three seconds.

Alivox Ltd, a leading provider of automated language and accent identification software, has released a new version of its ALiS (Automatic Language Identification System) that can enable any call centre to identify virtually any accent or language in just three seconds. Calls can then be put straight through to the appropriate linguist or Automatic Speech Recognition (ASR) system.

Alivox’s new software meets the demands facing customer call centre managers in a global economy to communicate effectively and rapidly with multilingual callers. “It’s not just about speed of response, but enabling empathy between callers and agents which is much higher if accents are matched, thereby increasing the potential for significantly higher customer satisfaction ratings,” said David Chisholm of Alivox. “We have conducted accent identification tests on three second clips of speech which have been highly successful using our new product.”

Chisholm believes that ALiS has countless applications, including offshore call centres, local government and the emergency services. He added: “Some 1.5% of 999 calls are from non-English speakers, and a lengthy language identification process is involved. ALiS can reduce this delay by rapid language identification, cutting response times and potentially saving lives.”

Alivox’s ALiS solution is not a speech recognition solution, and it does not need a dictionary of foreign language words, but rather it identifies any language by learning unique language-specific patterns.

Chisholm concluded: “ALiS provides a very rapid, high percentage result in real time of the language or accent spoken, which makes it ideal for any multilingual call centre anywhere in the world.”

For further information contact Alivox on 01786 821709, email info@alivox.com or visit www.alivox.com